Privacy Policy

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Effective Date: March 1, 2020

Last Updated: July 1, 2025

Welcome to A1 Wellness ("we," "our," or "us"). We operate the website www.a1wellnes.co (the "Site") and provide evidence-based psychological services, including individual, couple, and family therapy, as well as business wellness and corporate consulting services.

This Privacy Policy is designed basically to assure individuals, couples, and families , as well as businesses  and corporates high quality services and saving clients rights. it's designed to comply with international best practices standards of APA (American Psychological Association, USA) and HCPC (Health and Care Profession Council, UK) standards of conduct performance and ethics, including; standard digital healthcare regulations for psychologists and public health professionals especially mental health.

We are committed to protecting your privacy and handling your personal and clinical data with the highest standards of confidentiality and security. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site or book our services.

1. Information We Collect

To provide our therapeutic and consulting services effectively, we collect several types of information:

• Personal Identification Information: Name, email address, phone number, date of birth, and billing/payment details when you book a session or contact us.
• Clinical & Health Information: Information you provide during intake forms, consultations, or assessments. Because we offer psychological services, this information is classified as sensitive data and is treated with strict medical confidentiality.
• Corporate & Business Data: For business wellness clients, we collect company names, employee contact details (where applicable), and organizational assessment data.
• Technical & Usage Data: IP address, browser type, operating system, and browsing behavior on our Site collected through cookies and analytics tools.

2. How We Use Your Information

We use the collected data to:

• Schedule, manage, and deliver therapeutic sessions (individual, couple, and family). 
• Design and execute corporate and business wellness programs.
• Process secure payments for appointments and services.
• Communicate updates, booking confirmations, and relevant clinic information.
• Maintain meticulous medical and clinical records in alignment with professional and international standards. 
• Improve our website functionality, performance, and user experience.

3. Confidentiality and Data Protection

Your therapeutic and psychological data is subject to strict professional confidentiality rules. We implement rigorous technical and organizational security measures to prevent unauthorized access, alteration, or disclosure of your data.

Exceptions to Confidentiality:

In line with standard psychological and medical ethics, clinical information is kept strictly confidential except under the following circumstances:

• There is a clear and imminent danger to yourself or others.
• We are legally mandated by a court order or applicable law to release specific records.

4. Third-Party Sharing

We do not sell, rent, or trade your personal data. We only share data with trusted third-party service providers essential to running our operations, including:

• Secure Payment Gateways: To handle payment transactions safely.
• Scheduling & Practice Management Systems: To securely host appointment calendars and client dashboards.
• Corporate Clients: For business wellness packages, organizational reporting is strictly aggregated and anonymized to protect individual employee privacy unless explicit consent is provided.

5. Your Rights

Depending on your location, you may hold the following rights regarding your data:

• The right to access the personal data we hold about you.
• The right to request corrections to inaccurate information.
• The right to request the erasure of your personal data (subject to legal or clinical record-retention obligations).
• The right to withdraw consent for data processing at any time.

6. Cookies

Our website uses cookies to enhance user navigation and analyze traffic. You can choose to disable cookies through your personal browser settings; however, doing so may impact your ability to use certain features on our Site.

• 7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:

Email: info@a1wellness.co